Villas H2O

"Rooms are big, large terrace. You are pretty much free to do as you please. If you are with a car there is ample parking on the street outside. Location is both central and quiet. I met the manager on checkout and he was a really nice guy who got me a taxi at a short notice to take me to the bus station which isn’t far away.. it’s not always easy to find a taxi, which I needed because of luggage, at short notice for a short distance in Tulum. Beach towels are made available."

"This was a room for two people. One bedside light didn’t work and the light switch was visibly broken. It was never repaired during my stay here even though I informed the reception at the start . As I was on my own during this leg of my trip it wasn’t a problem but it would have been if my partner was with me. The outside terrace was not very clean with somebody’s cigarette stubs in the ashtray when I checked in. The purified water bottle was not refilled once during my stay here. When it rains heavily, the room floods as the terrace door is always kept open on the mosquito net; at least that is where I think the water came from. So when it rained when I was out, I came back to find a partly flooded room. Furthermore, the rainwater drains from a hole in the outer walls directly onto the terrace floor and the outside floor just outside the entry door on the other side of the room, instead of over the parapet or through a proper drain pipe. This means that you hear a very loud noise of water hitting the concrete over and above the rain at night ; it’s a bit ridiculous, there is not a proper water drain. I was sent a reminder to check out a day before actual checkout when I was some 80km away, so I didn’t quite appreciate that, and no, this is not a Booking.com practice. I don’t like leaving negative reviews, this is not one , it’s just pointing out some facts that can be fixed , and frankly I might consider staying here again , but I think I will look for better options at this price."

"The outside area is fabulous, beatiful pool and garden. Very quiet and silent in the area. A bit far from the centre, but we had a car and they had parking, so it was perfect. Good value for money"

"The room furniture was a bit dated, as was the small kitchen. The bathroom was modern and well decorated though. Not enough chairs outside. The breakfast was very basic."

"Staff muy atento y servicial. Instalaciones limpias y espacios amplios y poco ruidosos en areas comunes."

"Aucun."

"This was a great discovery for us in Tulum. Nice apartment, nice pool, nice staff, nice price. We'll definitely stay here again when in Tulum."

"Aucun."

"The staff was really nice and helpful, the swimming pool is great, breakfast was good, it’s also pretty relaxing"

"A bit far from the meeting point of daily expeditions"

"The premises of the hotel is very beautiful and calm. I enjoyed the pool area a lot, the breakfast is also served near the pool which is nice. Rooms were clean, staff was helpful and spoke good english."

"Aucun."

"No restaurant per se on the premises, but it was possible to have an omellette breakfast made to order, toast etc. but butter and jam were missing. Served at the shallow end of the pool on small tables, it was easy to meet other guests on the premises with a laid-back vibe."

"No freezer with ice available on the premises. I hurt my ankle on the hefty bikes they rented and needed rellief from my huge bruise (watch those pedals!), but there was none. The hotel was in a quiet location, but on one extremity of the centro, making for a lot of walking as taxis sure charged a bundle to go even a short distance. And the beach was hard to get to on the 1-speed, super heavy bikes."

"Everything was exactly as promised - clean, comfortable and spacious room (book the Deluxe king room - best balcony!), pool area was lovely, breakfast was really good and everyone in the staff was really helpful! Would definitely recommend this place for others visiting Tulum aswell."

"Water was gone sometimes, but they seemed to resolve it quickly."

"We stayed at Villa O2 for just one night but truly wished we could have stayed longer! The room was comfortable and perfectly suited for the three of us. The air conditioning worked well, and we thoroughly enjoyed the delicious breakfast served by the pool. A special thank you to Rodrigo for his invaluable local insights. His knowledge and passion for Tulum were evident, and his advice on visiting the Tulum ruins made our experience smooth and enjoyable, even with our 5-year-old. We highly recommend Villa O2 and hope to return for a longer stay!"

"The water in the shower was not warm enough, but for one night that didn't prove too challenging."

"The place is like a little oasis, with lots of greenery and a nice pool in the middle. It's near the main road but there is little noise. The beds and pillows were super comfortable. Communicating in English was easy, especially with Rodrigo who really went out of his way to help us out with a lot of questions and situations in which we needed help, which we are super grateful for! The breakfast next to the pool is great, the staff would make either omelettes or pancakes (or sometimes both) they were super friendly and helpful too!"

"The floor in the shower was not leveled and was made out of pebbles, so it wasn't comfortable to stand on and also not very hygienic (as it's not easy to clean) so this could use improvement."